F.A.Q.s asked by customers…and prospective customers
WHAT AREA DO WE COVER?
Our geographical area is as follows:
Bradford BD4, BD6, BD11, BD12 & BD19
Derby DE4, DE5, DE45, DE55, DE56 & DE75
Doncaster (all DN post codes)
Huddersfield (all HD post codes)
Leeds LS8, LS9, LS10, LS11, LS15, LS26 & LS27
Nottingham NG15, NG16, NG17, NG18, NG19, NG20, NG21
Sheffield (all S post codes) including Barnsley, Rotherham & Worksop S80, S81
Wakefield (all WF post codes) including Castleford and Pontefract
WHERE DO THE ENGINEERS COME FROM? YOU OR CONTRACTORS?
We have Engineers all across the region with a central office in Sheffield, when we need more help we have a list of approved contractors who work within our terms of contract, we know each one and regulate the way they undertake work for us, we don’t just use anyone, but this is only in busy periods. One team leader coordinates this to maximise particular needs based on knowledge and activity, we will always have our own employees visit you unless we can’t meet our targets, meaning a compromise between your repair and our time scale.
WHY CHOOSE HOME DIRECT 24/7?
You’re getting three of the best policies available all rolled into one, but it gets better. We will not charge you VAT or even an excess when you report a fault (Silver and Gold products only) What about the price? Against our nearest competitors we offer you the same great services for as little as £13.99 per month on our Gold policy. see below the savings you could make by switching to HomeDirect.
- Based on Homeserve Cover 8 at £29.50 p/m (a saving of £162.12 per year)
- Based on British Gas Homecare 400 at £24.00 p/m (a saving of £96.12 per year)
24 hours a day, 7 days a week and 365 days a year.
WHY IS THE COST OF THESE PRODUCTS SO LOW?
The products we offer are at the moment only available to people in parts of Derbyshire, Nottinghamshire & Yorkshire, we don’t want to promise our services to people we may not be able to help due to geographical locations, ie. engineers based too far away from your location. HomeDirect 24/7 is unique in the way we operate, utilising home working staff to reduce overheads, engineers based from home living close to key areas based on population. Our knowledge in the heating & plumbing sector has given us a unique chance to be professional and honest with our customers. You will receive nothing but the best every step of the way.
ARE THERE ANY ITEMS, HIDDEN EXTRAS OR EXCLUSIONS?
We don’t cover things like solid fuel boilers, commercial appliances or properties classed as commercial buildings. We don’t bulk up the products with things like pest control, roofing or lost or stolen keys, You pay for things like this to make it more saleable, we don’t. The number one emergency in the household is either a breakdown of the boiler or a water leak so the products we deliver target these for one amazing price.
WHAT IS OUR RESPONSE TIME?
(Updated 31st March 2016)
If you smell Gas then call the National Supplier on 0800 111 999 If you have an emergency then we will attend the same day or evening at no extra cost. Some minor faults will be undertaken within 24hours or when convenient to you. We operate around the clock, even Christmas & New Year so relax knowing were only a call away. Typical times based on the past 6 months (Summer Period)
- Water leaks – from time logged to completion – under 2.60 hours (based on 28 calls)
- Gas Leaks – from time logged to completion – under 1.7 hours (based on 6 call)
- No Heating – Emergencies (OAP’s and/or Disabled) – from time logged to completion on first visit – under 4.0 hours (based on 94 calls)
- No Heating – parts required – revisited the next day and completed the repair – 291 customers required parts.
- Frozen Condensates – 10 of which 10 was diagnosed and completed by homeowners
- Others – 15 other non emergency issues
WHY DO I NEED TO GET COVERED BY HomeDirect 24/7?
Getting a professional to your home that will not over charge you or even clock up hidden labour charges these days is very difficult. Want to save money too and have a local quality company to undertake all your plumbing and heating requirements? We have engineers who have 4×4’s ready for when the worst of the weather lands on your doorstep . Have access to an engineer 24 hours a day no matter what!!! That’s why our customers choose HomeDirect 24/7. A professional service from start to finish.
WHAT HAPPENS IF I ALREADY HAVE A POLICY WITH SOMEONE ELSE?
If you have had another policy for more than a year then you will be able to switch to us, we can undertake this on your behalf should you not want to get pressured into staying with them. Some larger policy providers will make it hard for you to have a choice, we’re different and people choose HomeDirect because of our honesty and the way we treat customers.
WHAT ABOUT A LOCAL COMPANY I HAVE USED IN THE PAST??
That’s not a problem if your happy with the service you have received from them. HomeDirect 24/7 is also a local company too but with our expert knowledge in this area of work we are in a position to offer big guarantees at low prices. Can they give you the same great savings? If your boiler needs expensive parts will they cover that cost too? Chances are they’ll charge you for the parts, labour & callout. GET FULL PROTECTION NOW from as little as £8.50 per month