What you say

A few words from our customers. What you say about us !

Dave and Shelia - Wakefield

Our old boiler failed a safety inspection after 34 years service and parts we no longer available for a repair. A local firm quoted us £2500 + the cost of a plasterer to make good alterations to fit a new combi boiler. A friend recommended Home Direct 24/7 so we gave them a call and an engineer popped round to see us the next afternoon. Surprised to say the least, friendly and well mannered, oh and on time. We were quoted a lost less the £2500 including removal of any rubbish, making good of any plaster work and the fire back. The work was all done within two days and apart from the fact that our son missed a few hours sleep (he works nights) there was barely any disruption. Its a pleasure to find such courteous, polite and friendly tradesman. I would definately recommend Home Direct 24/7 to my family and friends. Shelia & Dave (surname removed) - Wakefield

Mrs Hall - Sheffield

It was well worth it. If I hadn't booked the service I would still be living with a gas leak from my gas meter that I was unaware of - scary!! I didn't have to do anything, it was all organised and dealt with within the same day. I will definitely continue to use Home Direct 24/7.

Tom - Doncaster

An engineer replaced our old 20+ yr boiler to one of them new ones and they did a fantastic job. It was a pleasure having him for 2 days, house is lovely and warm now and like never before. Big Thank You again, would really pass on details if anyone I know wants it in future.

John - Rotherham

I have to say that I have not met as yet, such a helpful and considerate worker in my entire life, and I speak with a consumer and forces background to boot . Mo and I are over the moon with the new boiler system and all the little add ons as well, made the whole experience an absolute pleasure. All running smooth as clockwork. I am sure mo will be glad that your now her (plumber) rep as it were and she will have the confidence to ring you if needed in the future. She will be passing your name on whenever possible from now on rest assured. once again mate nice one!! Regards John - Rotherham

Mick & Michele - Sheffield

I Called Home Direct 24/7 The engineer came out within 2Hrs and sorted the problem of our boiler out. Clean, Polite would well recommend this company and would definitely use Home direct 24/7 again.

3rd June 2012

Mrs Zanithe - Malton

£50 Cash back, it arrived but spent it before I had time to think about it. Sorry 8-)

24th July 2012

Mr Brown - Leeds

Had an engineer to sign me up today, very smart & shoe covers too. Pleased about cancelling with British Gas, will save over £150 per year

3rd August 2012

Mr & Mrs Freeman - Hull

As promised, Thanks for the new boiler guys. Him indoors is liking the Hot/Cold taps outside too. Once again to all helping us out on this occasion. Regards S Freeman

4th Aug 2012

Mr & Mrs Peters - Malton

Pleased we changed to HomeDirect, engineer who attended today was great. really surprised he had the parts in his van, I can't really speak for the others we have had over the last 8 years but happy all that is behind us. My neighbour is wanting some information so can I pass on your details? Thank you.

20th Aug 2012

Mr Sargent - Barnsley

HomeDirect 247 have just installed a new Worcester Bosch LPG boiler for me. Engineer provided a first-class service. He was tidy, very efficient and took time to explain and answer any queries I had. I have no hesitation in recommending his company. Well done!

25th September 2012

Mrs Sollitt - Malton

From the time the fault was discovered to the replacement part being fitted I was impressed by the efficient and friendly way your engineer did his job. If all your staff is on a par with him then you must have a very happy workforce. Thank you for a job well done. Yours truly

8th November 2012

Mr Akhram - Sheffield

Well, I paid for a guy form out of newspaper to fix my boiler, I was left without anything over holiday period as he fitted wrong part and caused a leak in boiler. I phoned Home Direct and guy come out same day, fitted a part which he had on him and got me working after 10 days of nothing, original so called engineer from **************** ripped me off and I've been advised to contact Gas Safe to claim the £300+ bill. Home Direct told me that it wasn't even the fault to start with. Thank you people for helping me and been really pro. People reading be warned, ************** shouldn't be even gardening never mind fixing boilers. Mr Akhram Admin Note (Local company can't be mentioned)

9th January 2013

Mr M Patrick - Sheffield

Thanks to guy who got me up and running again, typical cold weather caused pipe outside to freeze, I didn't think it would stop boiler working. New boiler too. Big big thanks. Mark

19th January 2012

Mrs F Short - Hessle

Thanks Glen for getting it working again.

18th January 2013

Mr Burrows - Halifax

Great service guys, all the best from the Burrows clan 8-)

30th January 2013

Mr Mauro - York

The engineer, Glen who came to fix my boiler was very professional, I was very happy with the service and would recommend Glen 100% , and home direct 24/7, thank you, Mauro.

2nd May 2013

Sandra - Rotherham

Joined Home Direct last year and talked my daughter into going with them as well. First time I had to have a repair done on my boiler which needed a part, the company could not have done more than they did they kept me up to date with the part and fitted as soon as was available to them great company can't fault them so far. Thanks Sandra

3rd July 2013

Mr & Mrs Whitehead - Rotherham

Really pleased with the prompt service today. We have the Premium Gold package (which also covers electrical wiring) and all our lights failed last night and an electrician came and solved the problem. Thank goodness we went for the Gold package! Well worth the peace of mind!

21st September 2013

Mr Linarello - York

Thanks again for a fast response and a professionalism of Glen .Thank you home direct 24/7

21st September 2013

Mr Masilela - Manchester

I am frustrated. I have opted for GOLD services, disappointed for being out of bounds. YOUR SERVICES ARE THE ONE THAT SHOULD SERVE THE WHOLE COUNTRY BECAUSE FROM THE QUALITY OF YOUR INFO IT IS EVIDENT THAT YOU ARE AN ORGANISATION FOR CHANGE THAT MEAN BUSINESS. PLEASE CONTACT ME WHEN READY TO REACH THE NORTHWEST AREA. worry free service with absolute peace of mind guaranteed even during thick snow. Please I need your service. I have a buy to let property that gave me hell every year there is breakdown of this and that ....Your Gold package covers them all problematic areas. I love this!!!!! + cash back. please expand to the NW

29th October 2013

Mrs Worrall-Jones - Sheffield

We have never had anything but excellent service. If ever there is a problem we can rely on you to deliver 100% . Best and fastest service ever!

2nd November 2013

Mr Burden - Nottingham

Internal water Leak, Blown Fuse Cannot Say enough about the service. I rang up at 8.00am . Job completed at 1.30 pm same day. well done. Thanks, Alan

4th November 2013

John & Sandra - Leeds

Engineer spotted the problem within two minutes and resolved it competently and without fuss. He reassured us regarding our heating system and gave us tips on how to use it more effectively. It now seems to be working better than it has has for a while. He covered his shoes and was a pleasure to deal with. Will recommend.

7th November 2013

Mrs Edwards - Sheffield

Engineer was prompt, courteous and very efficient thank you very much it saved us from a very cold night

19th November 2013

Mrs Hofmair - Leeds

excellent service, would recommend

27th March 2014

Mr Boyes - Nawton

Just signed up and am very impressed with the service given so far, Engineer came and serviced the boiler, all's o/k with that and a very presentable and pleasant young man indeed. I was in the service industry myself and thought my area was big enough covering Scarboro' to Thirsk but his today was Barnsley to Teeside and then to Harrogate before home to Barnsley. I hope he likes driving.

27th March 2014

Mr De Courcy - Chesterfield

First use of your service congratulations to all and in particular Glen. Thank you also Glen for the follow up telephone call to find out if we were satisfied.It has been a long time since any service provider has taken the trouble to make a follow up call to us. BRAVO again well done. Mr De Courcy

28th March 2014

Louise - Rotherham (Living Social Boiler Service)

The Engineer arrived on time, was pleasant and efficient throughout. Was impressed and would recommend! Thank you!

23rd April 2014

Mark - Rotherham (Living Social Boiler Service)

Very happy with the service , prompt and efficent

24th April 2014

Samuel - Sheffield (Living Social Boiler Service)

Great service, contacted on the same day and came round that afternoon!

25th April 2014

Kevin - Leeds (Living Social Boiler Service)

Enjoyed the work done, and the gentleman had a nice professional air about him. Thank you

24th April 2014

Lorraine - Sheffield (Living Social Boiler Service)

I stumbled across Home direct 24/7 via a Living social offer , in no time i had an appointment for a boiler service and then without hesitation signed up to Gold boiler cover , super value for peace of mind for the whole system , very fast and efficient service !!!! Thank you

25th April 2014

Terry - Barnsley (Living Social Boiler Service)

Bought my voucher and got phoned up the same day and service booked in, went for the Gold offer with £29.00 back I paid for voucher, can't believe the money i'll save each month by moving from BG to HD247. Fantastic guy on phone I spoken to. Well done and many thanks.

25th April 2014

Michael - Penistone (Living Social Boiler Service)

Quick email reply. Contacted next day by phone and service arranged for 3 days later. Arrived early and job done efficiently. Taken out gold service plan which, if have to use, hope will be as efficient

29th April 2014

Stephen - Sheffield (Living Social Boiler Service)

Prompt arrival, engineer curtious removed shoes, happy with service.

2nd May 2014

Rose - Sheffield (Living Social Boiler Service)

All went well on the day of the service engineer arrived on time did the boiler service and left all clean and tidy.

2nd May 2014

Anna - Dinnington (Living Social Boiler Service)

I thought the service was very thorough. The company and the engineer that turned up was friendly and knowledgeable

17th May 2014

Sam - Sheffield (Living Social Boiler Service)

Prompt and efficient service.I would recommend them

17th May 2014

Kayleigh - Sheffield (Living Social Boiler Service)

Prompt and efficient service. I would recommend them

16th May 2014

Mr De Courcy - Chesterfield

Thank you Karl on time courtesy and great plumbing job. What more can a customer ask. Kind regards

18th September 2014

Mr Cumberland - Wath Upon Dearne

Moved to Home direct for service / boiler cover last year. The boiler broke down last week and within 2 hours of telephoning Home direct the engineer arrived. Unfortunately parts had to be ordered. These were fitted today -- giving us a warm house again!. I am absoultely delighted, not only with the cost of 247, but with the standards of customer service, temperament and professionalism of the staff and the completely positive overall experience. I cannot reccomend this company highly enough!

14th November 2014

Mr Wheelhouse - Sheffield

All went well on the day of the service engineer arrived on time did the boiler service and left all clean and tidy.

10th January 2015

Mr Waller - Sheffield

Engineer arrived on time, removed shoes and did the service. Thank you

30th January 2015

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what you say Home Direct 24/7 - As Seen On TV - 08445 711 247